Shipping Table
Expected Delivery Times
Destination | Standard Shipping | Express Shipping |
---|---|---|
USA/Canada | 1-2 Weeks (7-14 days) | 1-2 Weeks (3-7 days) |
Australia/New Zealand | 1-2 Weeks (7-14 days) | 1-2 Weeks (5-10 days) |
Europe | 1-2 Weeks (7-14 days) | 1-2 Weeks (5-10 days) |
UK | 1-2 Weeks (7-14 days) | 1-2 Weeks (5-10 days) |
Rest of the World | 2-4 Weeks (14-28 days) | - |
SHIPPING & DELIVERY POLICY
Last updated June 12, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
2. Shipping Methods
We offer various shipping methods to ensure the timely and safe delivery of your order. The available shipping methods will be displayed at the checkout page, and you can choose the one that suits your needs.
2. Shipping Destinations
We ship our products to most countries worldwide. However, please note that there may be certain restrictions and limitations on international shipping. If you have any concerns about shipping to your location, please contact our customer support for assistance.
3. Order Processing Time
Once your order is placed, it will be processed and prepared for shipment within 1-2 days. Please note that processing time may vary depending on the availability of the product and other factors. We strive to process orders as quickly as possible.
4. Shipping Time
The shipping time refers to the time it takes for the package to be delivered from the moment it is shipped. The shipping time will depend on the shipping method selected and the destination. For USA/Canada it is 7-14 days. For EU/UK it is 7-14 days. Please note that shipping times may vary and are estimated. Once your order is shipped, you will receive a confirmation email with tracking information.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the website of the shipping carrier. If you have any questions or issues regarding tracking your order, please contact our customer support for assistance.
6. Shipping Fees
All orders over $100 have free shipping. For the rest, the shipping fees will be calculated based on the total weight of the package, the shipping method selected, and the destination. The exact shipping fees will be displayed at the checkout page before you complete your order.
7. Customs and Import Duties
Please note that for international orders, customs and import duties may apply. These charges are beyond our control and are the responsibility of the recipient. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information about the potential charges.
8. Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or a refund, depending on the circumstances.
9. Returns and Exchanges
If you are not satisfied with your purchase and would like to return or exchange an item, please refer to our returns and exchanges policy for detailed instructions. Note that certain items may be excluded from our return policy due to hygiene or safety reasons.
10. Contact Us
If you have any further questions or need assistance regarding shipping and delivery, please feel free to contact our customer support. Our dedicated team will be happy to help you.